Privacy Policy – Doginblack.co.uk

We respect the privacy of everyone who visits this site. Please read our Privacy
Policy carefully so that you can understand how we collect and use the personal
information which you provide to us when you use our website.

Contents

Section 1 – Your Data
What data do we collect?
How do we collect your data?
How will we use your data?
Security of your data
Section 2 – Marketing
Section 3 – What are your data protection rights?
Section 4 – Cookies 
What are cookies?
What types of cookies do we use?
How to manage cookies
Section 5 – Privacy policies of other websites
Section 6 – changes to our privacy policy

Section 7 – How to contact us
Section 8 – How to contact the appropriate authority

Privacy Policy

Section 1 – Your Data

What data do we collect?
This privacy policy covers our use of your personal information (including but not
limited to: name, email address, phone number, address) which is collected through or
in connection with this site. For the purposes of this policy, “this site” means the Dog in
Black website (doginblack.co.uk).

Collection of non-personal information
We may automatically collect non-personal information about you such as the type of
internet browsers you use or the search engine from which you linked to our site. You
cannot be identified from this information and it is only used to assist us in providing an
effective service. We may from time to time supply third parties with this non-personal
or aggregated data for uses in connection with this site.

How do we collect your data?
You directly provide Dog in Black with the data we collect through or in connection
with this website.
By submitting your personal data to us, you will be treated as having given your
permission for disclosures referred to in this policy.

We collect and process data when you:
• Make a booking via the ‘Bookings

• Email us using the ‘Contact’ form

• Use or view our website via your browser’s cookies.
• Payments made via ‘Stripe’ 

• Creating a Client profile

 Client Profiles

In order to make the booking process easier, quicker, more efficient we have implemented ‘Client Profiles’ to our website. You can create a log in using an email address and password and enter your details (the same fields as in the Booking Form) and this finalises your Client profile. You are able to place and track bookings through your Client Profile. This feature is solely for the benefit of our Clients as no changes have been made to the way bookings are made, meaning that Dog In Black is only able to view a Client’s profile once they have made a booking. Similarly, for Clients who do not wish to create an account, bookings can still be placed via the booking form.

How will we use your data?
Dog in Black collects your data so that we can:

• Process your bookings
• Contact you regarding your bookings and queries
• Email you with special offers on products and services we think you might like
(Please see section 2 for more information)
• Inform you of updates and general information – If you do not wish for us to
provide you with such updates and general information please contact us as set out
in section 7

When a booking is placed via the Dog in Black website, an automated email is sent to
bookings@doginblack.co.uk (an internal Dog in Black email address). An invoice is
generated by Dog in Black’s Data Processor, via Stripe (a website which allows
individuals and businesses to make and receive payments over the Internet) and sent to
the Client’s email address (Provided in the Booking Form on the Dog in Black website).
No payment information is requested or stored in connection with the Dog In Black
website.

Dog in Black’s Data Processors have the ability to process payments via Stripe
directly from the registered card, however Dog in Black will never make a payment
using a Client’s card/card details unless authorised to do so by the Client, in
writing– payments are to be made by the Client. The only automated payments Dog
in Black process are made through a subscription.

Security of your data
Except as set out in this privacy policy, we will not disclose any personally identifiable
information without your permission unless we are legally entitled or required to do so
(for example, if required to do so by legal process or for the purposes of prevention of
fraud or other crime) or if we believe that such action is necessary to protect and/or
defend our rights, property or personal safety and those of our users/customers etc.

Doginblack.co.uk has security measures in place to protect the loss, misuse and
alteration of the information entered. Our security certificate is issued by Ionos and
managed by Digicert.

Our site is encrypted to ensure that information entered and travelling between our site
and our servers is secure. Encryption makes it difficult for unauthorised people to view
the information travelling between computers, it is therefore unlikely that anyone will
have the ability to read this page as it was travelling across the network. You can
confirm this via the green padlock icon on the browser bar.

All data is stored centrally on the company computer which is password protected.
The data we collect is stored in the following ways:

Data Provided on Storage method

Name

Address

Phone Number

Email Address

Booking via the Dog in Black website

Email generated via the Contact form

When a Client profile is created

Data is password protected on the company’s computer which only the Data Processor has access to

Dog in Black is able to view parts of the registered payment card details including the expiration date, the last four digits of the card number and … but is unable to see all the data.

Payments of invoices made via Stripe

Dog in Black has access to this data by signing into the Dog in Black Stripe account. The account is password protected. The data is not recorded anywhere beyond Stripe’s website.

Information collected via your browser’s cookies whenever you use or view our website

Via use of the website

This information is stored on the user's
computer and the Web Server's server.

The table below outlines Dog in Black’s standard retention plan,

Data Time period Additional information

Personal information (Name, address, phone number, email address)

12 months

The email generated from, a booking made via the website or via the contact form will be deleted via the mail application, the deleted emails are erased.

Data on stripe which Doginblack has access to

-

Please refer to Stripe's Privacy Policy for more information

Information collected via your browser’s cookies whenever you use or view our website

3 months

most browser cookies and information is removed after a specific time period - you can however remove cookies and information stored on your machine anytime yourself via your broswer settings

Section 2 – Marketing
Dog in Black would like to send you information about products and services of ours
that we think you might like.
You have the right at any time to stop Dog in Black from contacting you for marketing
purpose, please contact us as set out in section 7

Section 3 – What are your data protection rights?
Dog in Black would like to make sure you are fully aware of all of your data protection
rights. Every user is entitled to the following:

The right to access – You have the right to request Dog in Black for copies of your
personal data.

The right to rectification – You have the right to request that Dog in Black correct any
information you believe is inaccurate. You also have the right to request Dog in Black
to complete information you believe is incomplete.

The right to erasure – You have the right to request that Dog in Black erase your
personal data, under certain conditions.

The right to restrict processing – You have the right to request that Dog in Black
restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Dog in Black’s
processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Dog in Black
transfer the data that we have collected to another organization, or directly to you,
under certain conditions.

If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact:
email: enquiries@doginblack.co.uk
Call us on: 07340922324

Section 4 – Cookies

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log
information and visitor behaviour information. When you visit our websites, we may
collect information from you automatically through cookies or similar technology.
We are able to read these cookies for information purposes when you revisit our
website. The type of information we collect as a result of cookies being accepted by you
is specific to your PC or Device and includes your IP address, the date and time you
visited the website, what parts of our web site you visited and whether the web pages
you requested are delivered successfully. They are designed to hold a modest amount of
data specific to a particular client and website, and can be accessed either by the web
server or the client computer.
You have the ability to accept or decline cookies by modifying the settings on your
browser

What types of cookies do we use?
Cookie Notice
We have a notice to allow you to accept or deny cookies when you first access the site,
if you accept cookies then this will be stored for a limited period of time. This notice
itself uses a cookie to determine your preference and remember you for your next visit.
Google Analytics
Google Analytics is a simple, easy-to-use tool that helps website owners measure how
users interact with website content. As a user navigates between web pages, Google
Analytics provides website owners JavaScript tags (libraries) to record information
about the page a user has seen, for example the URL of the page. The Google Analytics
JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous
pages / interactions with the website. No personally identifiable information is
collected. You can see more about how google analytics uses cookies here:
Google Analytics
How to manage cookies
You can erase or block this information by changing the settings on your computer
(please refer to your help screens or manuals). If you do erase or block this information
you may not be able to utilise some features of the site.

Section 5 – Privacy policies of other websites
We cannot be responsible for the privacy policies and practices of other web sites
even if:  you accessed the third- party web site using links from our web site; or you linked to our web site from a third-party web site.
We recommend that you check the policy of each site you visit and contact the owner
or operator of such web site if you have any concerns or questions.

Stripe’s Privacy Policy

Section 6 – Changes to our privacy policy
Dog in Black keeps its privacy policy under regular review and places any updates on
this web page and will do our best to notify you of any significant changes. Please
check our privacy policy on a regular basis.

This privacy policy was last updated on 20th October 2019

Section 7 – How to contact us
If you have any questions about Dog in Black’s privacy policy, the data we hold on you,
or you would like to exercise one of your Data Protection Rights, please do not hesitate
to contact us.

Email us at: enquiries@doginblack.co.uk
Call us: 07340922324

Section 8 – How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Dog in Black has not
addressed your concern in a satisfactory manner, you may contact the Information
Commissioner’s Office.

Email: dataprotectionfee@ico.org.uk
Website: https://ico.org.uk/