Booking and payment information
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Placing a booking via the website or enquiries@doginblack.co.uk | Bookings are to be considered a ‘reservation request’, meaning the user making the booking has requested that we reserve the time and resources required to fulfil their request. |
Booking Confirmation and space reserved | You will receive an email to confirm that your booking has been confirmed and the space reserved. You will receive an invoice from Stripe asking you to pay for the requested services. (Clients’ have 24 hours to pay for the service/s they’ve requested before they lose their reservation, unless they have booked on the day – see below) |
Payment and booking accepted | Once a payment has been made you will receive a receipt from Stripe to confirm that your booking has been paid. Bookings which remain unpaid up to 24 hours after care will be liable to an automated payment for the outstanding fee. |
Bookings made on the day | If confirmed by Dog In Black, the invoice must be paid for before the booking time. |
Cancelation Policy
Any bookings cancelled less than 48 hours before the scheduled appointment are non-refundable and unable to be changed to another day
Any bookings cancelled within 72 hours of the scheduled appointment will receive a 50% refund/the possibility to change the booking date if there is availability.
This applies to all bookings placed with Dog In Black including subscription bookings.
If a booking is not cancelled within the timeframe set out in the Cancellation Policy, the Client is obligated to pay for the service, even if an invoice has not yet been generated.
If we are unable to fulfil your booking you will receive a cancellation email.
If your booking is not placed 24 hours before your booking is required to be carried out you may not receive a cancellation email.
Dog In Black has the right to add, change or vary its Terms & Conditions at any time.