Complaints Policy

Good or bad we’d love to hear what you have to say to help us improve our service or to recognise our hardworking team and maintain those standards.

If you would like to leave us feedback please email us and provide the information below and as much detail as possible.

  • Complainant’s name:
  • Email address:
  • Phone number:
  • Date and time of incident (if applicable):
  • Name of person involved (if applicable):
  • Incident / Occurrence:

DIB will contact you, regarding your complaint within two working days of it being received, if you have an urgent queries, please contact us at: or call us on 07340922324